Sales Policy

Effective Date: December 10, 2024

Introduction

Thank you for choosing OK Saliz! We are dedicated to providing our customers with premium products and excellent service. This Sales Policy outlines the terms and conditions under which products are sold through our website, ensuring transparency and clarity for all transactions. By making a purchase from OK Saliz, you agree to comply with the terms outlined below.

1. General Terms and Conditions

  • Eligibility to Purchase: To place an order with us, you must be at least 18 years old and possess the legal capacity to form a binding contract. If you are under 18, you may only use our website with the involvement of a parent or guardian. By placing an order, you confirm that you meet these eligibility requirements.

  • Product Availability: We strive to ensure that all products listed on our website are available for purchase, but we cannot guarantee that items will always be in stock. In the event an item becomes unavailable after you have placed your order, we will notify you as soon as possible and issue a full refund or offer an alternative product if you prefer.

  • Pricing: All prices on our website are listed in U.S. Dollars (USD) unless otherwise specified. We reserve the right to change prices at any time without notice, although any price changes will not affect orders that have already been processed.

2. Ordering Process

  • Placing an Order: To place an order, you must add the desired items to your shopping cart, proceed to checkout, and provide the necessary payment and shipping details. By completing the checkout process, you are making an offer to purchase the items in your cart.

  • Order Confirmation: After your order is submitted, you will receive an order confirmation email containing the details of your purchase. Please review this information carefully. If any errors are found, please contact us immediately to correct them before the order is processed.

  • Order Processing and Shipping: Orders will typically be processed within 1-2 business days. Shipping times may vary depending on your location and the shipping method chosen at checkout. We will notify you via email when your order has shipped, including tracking information where applicable.

3. Payment and Billing

  • Accepted Payment Methods: We accept various payment methods, including credit cards, debit cards, and other payment options as specified on our website. You will be charged for the total value of your order, including any applicable taxes and shipping fees, at the time of purchase.

  • Billing Information: You are responsible for ensuring that the billing information you provide is accurate and up to date. If there are any issues with your payment method, we will notify you to resolve the problem before proceeding with the order.

  • Security: We take the security of your personal and payment information seriously. Our website uses industry-standard encryption to protect your data during transmission. However, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options to accommodate different needs and budgets. Shipping costs will be calculated at checkout based on the shipping method and your location.

  • International Shipping: We may offer international shipping to certain countries. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.

  • Shipping Delays: While we strive to ensure timely delivery, we are not responsible for delays caused by third-party carriers or other unforeseen circumstances. If there are any significant delays with your order, we will do our best to keep you informed and assist with tracking your shipment.

5. Returns and Cancellations

  • Order Cancellations: If you wish to cancel an order, you must contact us within 24 hours of placing the order. Once an order has been processed or shipped, cancellations may not be possible.

  • Returns and Exchanges: We offer returns and exchanges for eligible products. Please see our Refund and Returns Policy for full details.

  • Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately. We will work with you to resolve the issue, including offering a replacement or refund as appropriate.

6. Customer Service

If you have any questions or concerns regarding your order, our products, or our policies, our customer service team is here to assist you. Please contact us using the information provided below:

Contact Information: